How do I safely copy text from Microsoft Word?

Copying text directly from Microsoft Word can cause formatting problems on your fundraising page. To copy text from Microsoft Word

1. Highlight text in Word document
2. Right click and select 'copy'
3. Click on 'start' at bottom left of screen, then select 'All programs', 'Accessories' and 'Notepad'.
4. Right click and select 'paste'
5. Highlight text in notepad
6. Right click and select 'copy'
7. Go to your Justgiving fundraising page and click in the personal message box
8. Right click and select 'paste'

How do I edit my photo?

To edit your personal photograph, please visit your Personal Fundraising Page, and click Your Account in the upper right corner.

1. Sign-in with your e-mail address and password, and then click My Fundraising Pages.
2. Click Go next to the title of the page you wish to edit, under the heading Manage this page.
3. Under Edit your page, click Change the text, image and target amounts on your page. This will bring you to the Editing Page. Click here to see an example of an Editing Page.
4. On the left side of the page beneath your current photo or image, click change this image.
5. You will then see a pop-up window with two options listed. Click on upload your own photo.
6. Click on the browse button and select the image you wish to use from your computer.
7. Then click upload. Please be patient while your image is being uploaded to our server.
8. Once you can see your image has been successfully uploaded in the "current page image" section, click the I'm happy with my image button.

Why am I having difficulties uploading an image to my page?

You might experience difficulties uploading an image to your page if it is too large. Make sure your image is no more than 250 x 250 pixels and 800k. If you are not sure your image fits this criteria, please contact support@firstgiving.com for assistance.

How do I edit my Personal Fundraising Page (including offline total, target amount)?

You can edit your Personal Fundraising Page including: offline total and target amount by going to your personal fundraising page, and clicking Your Account in the upper right corner.

1. Sign-in with your e-mail address and password, and then click My Fundraising Pages.
2. Click Go next to the title of the page you wish to edit, under the heading Manage this page.
3. Under Edit your page, click Change the text, image and target amounts on your page. This will bring you to the Editing Page.
4. You can edit anything that is in a highlighted yellow box. Click here to see an example of an Editing Page.
5. Then, click continue. To finish and save your changes, click I am happy with my changes.

Where is my page? I log into my account and I can't see it..

When you are building your fundraising page it is not complete until you reach the final step and click I am happy with my changes.If you can’t see your page in your account it is possible that you exited the page-creation process before your page was created, or that your photo was too large.

If this is the case, dont worry. Contact support@firstgiving.com and let us know which charity you are fundraising for and we can help you start your page.

Why am I having trouble logging into my account?

1. Do you have the correct password? If you aren’t sure, retrieve your password or contact support@firstgiving.com.
2. Check your Internet browser security settings. It could be that the block cookie settings are extremely secure. Firstgiving uses cookies – these are small bits of data, including an anonymous unique identifier, which are sent to your browser from a website’s computers and stored on your computer’s hard drive. Most browsers will automatically accept cookies. However if your browser is set to reject cookies you may experience troubles accessing your account.
3. Are you using a corporate computer? Sometimes the firewalls and security settings can bump you out. If you can’t edit your settings, please contact an IT professional to help you.
4. Are you using security software (e.g. Norton Antivirus or McAfee)?  It could be that the settings are extremely secure. Try changing your settings to an average security setting. If you can’t edit your settings, please contact an IT professional for help.

How do I find out more about my donors?

For more information about your donors, go to the top of your Personal Fundraising Page and click Your Account.

1. Sign-in with your e-mail address and password, and then click My Fundraising Pages.
2. Click Go next to the title of the page you wish to edit, under the heading Manage this page.
3. Click See who has sponsored you, next to the piggy bank icon. Click here to see an example of the Managing Page.

To view a comprehensive list of donors, the donation amount, and donation date, click option one - View all the donations on your page.

If you would like to view your donors' e-mail addresses, click option two - See which donors want to be kept updated about your fundraising. Donors who have elected to share their e-mail addresses with you will be listed here.

How does my charity get donations I’ve raised on my Personal Fundraising Page?

Firstgiving forwards donations to the charity at intervals determined by Firstgiving and the charity. If Firstgiving has an Electronic Funds Transfer agreement with the charity, the funds are sent weekly.

Otherwise, Firstgiving sends a check with the previous month's donations to the charity during the middle of each month. In other words, all donations made in January will go to the charity mid-February.

If you are concerned with the destination of your donations, please feel free to contact support@firstgiving.com to confirm the payment address.

Why did a donation disappear from my page?

The only reason for a donation previously listed on your fundraising page to be removed is when your donors’ credit card is rejected by his/her bank at the authorization stage. A card can be rejected for a variety of reasons - your donor may have entered an incorrect expiration date or card number, for instance.

You don’t need to do anything. We will automatically contact the card owner to explain the problem and invite them to donate again. They can do so via your online Personal Fundraising Page. Once your donor has contributed again successfully, the donation will re-appear on your page.

I fundraised for the wrong charity, what do I do now?

Please cancel your fundraising page as soon as possible to avoid collecting donations in error.

Any donations already collected through your cancelled page are final and non-refundable by Firstgiving.

However if you would like your donors to get a refund, you can contact the recipient charity directly. We will carry out refunds in exceptional circumstances, and with the charity's consent.

How do I cancel my fundraising page?

To cancel your fundraising page, go to the top of your Personal Fundraising Page and click Your Account.

1. Sign-in with your e-mail address and password, and then click My Fundraising Pages.
2. Click Go next to the title of the page you wish to edit, under the heading Manage this page.
3. At the bottom of the next screen there is an option to cancel your page. Click here, to see where this link is on the Managing Page.